OUR VIRTUAL DOOR IS ALWAYS OPEN

Staying connected to our community is always our #1 ritual. If you have a question about your order, our products, our website or the AMEON experience,
please email us at ask@ameonskin.com

Thank you for being here!

DELIVERY + SHIPPING

Where does Ameōn ship?

We ship to USA, Canada, restrictions apply. Alternatively, please refer to our list of Authorized Retailers.
Do note that all orders are subjected to local custom fees, taxes, tariffs, or duties.
All prices reflected on our site are displayed in US Dollars (US$).

What are my delivery/shipping options?

UNITED STATES
Free delivery for orders US$100 and above.
US$10 delivery charge for orders below US$100.

When will my order ship?

We aim to process orders placed before 9.30 am (GMT+8) within 24 hours of you placing it.* Orders placed after 9.30 am (GMT+8) will be processed the next working day.

When a dispatch date has been listed on a product, the date is an estimate and can vary from time to time based on unforeseen circumstances. Please contact Customer Service for exact timeframes.

Once your order has been shipped, you will receive an email with the tracking information for your parcel.

*This excludes US orders, which may take up to 48 hours to be processed.

I’m having problems with my tracking number.

It may take 1-2 working days for your shipment status to be updated on our carrier’s system. For any enquiries regarding your order, please reach out to us at ask@ameonskin.com with your order number and we will endeavor to be in touch within 1 working day.

How can I edit my shipping address?

If you wish to make any changes to your order, please email us at ask@ameonskin.com with your order number as soon as possible.

Other enquiries.

For any enquiries, please email us at ask@ameonskin.com and we will endeavor to be in touch within 1-2 working days.

AMEŌN

Where is your company and where are your products made?

All our products are made in the United States.

I would love to carry Ameōn in my store/spa, who should I speak to?

Please send all wholesale and retail queries to alina@ameonskin.com.

Do you test an animals?

Never. We are 100% cruelty-free.

I would like to feature Ameōn and its products. How do I get in touch?

Please send all press and media enquiries to alina@ameonskin.com.

PRODUCTS + INGREDIENTS

What skin types are Ameōn products suitable for?

Ameōn products were created to bring comfort to all skin types (even for sensetive and fragile skin) in all of life’s lemonade-making moments. Be it dullness or breakouts caused by stress from pulling that all-nighter at work, or skin dryness sustained from a night out living your best life, we’d like to think that we have you covered.

Can I use Ameōn products during pregnancy?

Congratulations! While we endeavor to be your trusted skincare expert, we strongly recommend you speak to your doctor for the best advice on what products you should and should not use when pregnant.

I reordered a product and I noticed that it seems to smell a little different, why is that so?

The nose has it, the aroma you detect is a natural by-product of the bioactive plant oils we use in our products. It is part of the intrinsic nature of plant oils and extracts that their aroma changes over time.

Our sole goal for every product is maximum potency and efficacy so we do not formulate for scent. The final aroma of every product is the result of a clean, meticulous formulation process where every product smells as per nature intended.

So, you can rest assured that not a drop of that synthetic perfume goes into the creation of Ameōn products.

How do I know when my product will expire?

Each product lasts for 3 - 6 – 9 - 12 months from the time of opening. Look out for the icon with the open jar on the back of every product (example: 3M / 6M / 9M / 12M).

We intend for our products to weather all of life’s many seasons with you, and while our products can be left in extreme heat or cold for a short period of time, without affecting their efficacy, they do get cold feet or become too hot to handle which may result in a slight change in product texture.

When is your next product launching?

We have plenty of new formulas to share. To be the first in the know, simply join our mailing list and receive the latest updates.

RETURN + EXCHANGE

Can I return/exchange my product?

Your satisfaction is our top priority. If you are not completely contented with our products within 30 days of you placing the order, please send an e-mail to ask@ameonskin.com. We endeavor to be in touch within 3 business days. Simply return the unused product, and we will be happy to refund you the full amount of your purchase, excluding shipping and any discount applied.

What should I do if I received the wrong product?

Please contact us at ask@ameonskin.com with your order number and we will endeavor to offer you assistance within 1 working day.

BILLING

When will my credit card be charged?

Your card will be charged once the order has been accepted and processed.

What forms of payment do you accept?

We accept all major credit cards and PayPal.

ORDERS + BILLING

Can I send my order as a gift?

That is an affirmative yes. After checking out, simply email us at ask@ameonskin.com with your request, together with the order number. If you have a personalised message for the recipient of the gift, please indicate it in your request.

How do I update my order?

Please contact us at ask@ameonskin.com as soon as possible, with your order number, if you would like to cancel or modify your order. We usually process orders as soon as we receive them but we’ll try our best to fulfill your request.

How can I check the status of my order?

You will receive a confirmation email once your order has been placed. We’ll send you a second email with the tracking information once your order has been shipped. If you have any further questions regarding your order, please contact us at ask@ameonskin.com

How do I use a promo code?

Simply apply your promo code during checkout. Please note that all Ameōn promo codes cannot be used in conjunction with one another and only one promo code can be used at any one time.*

*Offers that are advertised on our website without a promo code will be automatically applied at checkout. In this instance, separate promo codes can be used in conjunction with the aforementioned advertised offers.

How do I place a preorder?

You can add the items into your cart and checkout as usual. Kindly note that you must select the “preorder” payment method for your order to be processed. A representative will be in touch with you regarding payment when the product(s) is/are ready for fulfillment.

AMEŌN PRO

What is AMEŌN PRO?

Our AMEŌN PRO discount program gives eligible members an industry discount on all Ameon brand products and services and exclusive access to the amazing world of AMEŌN. Currently available to industry professionals and students including but not limited to aestheticians, makeup artists, dermatologists, skin care specialists, creative professionals and more. AMEŌN PRO is designed to make the life of those working in all areas of the skin care and beauty industry filled with radiance, joy and care.

How do I become a AMEŌN PRO member?

You must submit the documents to qualify for one of two levels of membership. The list of documents and the download location is here.

What are the benefits of becoming a AMEŌN PRO member?

Your benefits as a PRO member will include:
• Product Discounts
• Exclusive Content
• Access to Ameon Events.
• Discounts on products and services offered at our retail location.
• Free shipping on orders over $55

How long does it take to be approved as a member?

You will be notified via email about the status of your application within 14 days of your submission. If your application is not approved, clarification will be given via email and you can reapply at any time.

Where can I use my discount?

Your PRO discount is exclusive to ameonskin.com and our physical retail location at 45 Rockefeller Plaza, New York, NY 10111 (Equinox Building - 3rd Fl)

Will my discount apply to any purchase I make?

The discount will apply to all AMEŌN products online and in-store. Additionally, your PRO discount will apply to services offered at our physical retail location.

How will my PRO discount be applied on ameonskin.com?

Your PRO discount will be automatically displayed on all pages of the website for each product as soon as you log in to your AMEŌN PRO account. You will see the new discounted price from participating in AMEŌN PRO reflected in your cart.

May I share my PRO discount?

The discount is non-transferable. Your AMEŌN PRO discount is linked directly to your name, email address, billing address, and legal US photo ID. AMEŌN reserves the right to revoke any PRO membership if we suspect that it is being used by non-approved users.
For in-store purchases, friends & family are able to use your PRO-discount on products and services offered. For services, Please call ahead to schedule.

Is there a limit on what I can purchase with my discount?

No limits! You can purchase as many of each product as you require. For wholesale please inquire at ask@ameonskin.com

May I still apply to be a member of AMEŌN PRO if I do not live in the Continental US?

At this time, AMEŌN PRO is only available in the United States (excluding US Territories)

How do I update my account information?

Please reach out to pro@ameonskin.com for all questions regarding a change in your PRO account information.

Do you offer free shipping?

Yes, we offer free ground shipping on all orders over $100.00. PRO members receive free shipping on orders over $55.

I was approved as a member; however, my discount is not showing up on my order at checkout. How can I fix this?

You must be logged into your account using the same email address you used when you applied for your PRO membership. Please email pro@ameonskin.com for further assistance if necessary.

I have a question about my order, whom can I speak with?

For questions about ordering and delivery, you can contact ask@ameonskin.com

OUR VIRTUAL DOOR IS ALWAYS OPEN

Contacts

Welcome to the family

Save 10% off your first order& enjoy exclusive benefits by joining AMEŌN Inner Circle

Save 10% off your first order
& enjoy exclusive benefits by joining AMEŌN Inner Circle