Staying connected to our community is always our #1 ritual. If you have a question about your order, our products, our website or the AMEON experience,
please email us at firstname.lastname@example.org
Thank you for being here!
We ship to USA, Canada, restrictions apply. Alternatively, please refer to our list of Authorized Retailers.
Do note that all orders are subjected to local custom fees, taxes, tariffs, or duties.
All prices reflected on our site are displayed in US Dollars (US$).
Free delivery for orders US$100 and above.
US$10 delivery charge for orders below US$100.
We aim to process orders placed before 9.30 am (GMT+8) within 24 hours of you placing it.* Orders placed after 9.30 am (GMT+8) will be processed the next working day.
When a dispatch date has been listed on a product, the date is an estimate and can vary from time to time based on unforeseen circumstances. Please contact Customer Service for exact timeframes.
Once your order has been shipped, you will receive an email with the tracking information for your parcel.
*This excludes US orders, which may take up to 48 hours to be processed.
It may take 1-2 working days for your shipment status to be updated on our carrier’s system. For any enquiries regarding your order, please reach out to us at email@example.com with your order number and we will endeavor to be in touch within 1 working day.
If you wish to make any changes to your order, please email us at firstname.lastname@example.org with your order number as soon as possible.
For any enquiries, please email us at email@example.com and we will endeavor to be in touch within 1-2 working days.
All our products are made in the United States.
Please send all wholesale and retail queries to firstname.lastname@example.org.
Never. We are 100% cruelty-free.
Please send all press and media enquiries to email@example.com.
Ameōn products were created to bring comfort to all skin types (even for sensetive and fragile skin) in all of life’s lemonade-making moments. Be it dullness or breakouts caused by stress from pulling that all-nighter at work, or skin dryness sustained from a night out living your best life, we’d like to think that we have you covered.
Congratulations! While we endeavor to be your trusted skincare expert, we strongly recommend you speak to your doctor for the best advice on what products you should and should not use when pregnant.
The nose has it, the aroma you detect is a natural by-product of the bioactive plant oils we use in our products. It is part of the intrinsic nature of plant oils and extracts that their aroma changes over time.
Our sole goal for every product is maximum potency and efficacy so we do not formulate for scent. The final aroma of every product is the result of a clean, meticulous formulation process where every product smells as per nature intended.
So, you can rest assured that not a drop of that synthetic perfume goes into the creation of Ameōn products.
Each product lasts for 3 - 6 – 9 - 12 months from the time of opening. Look out for the icon with the open jar on the back of every product (example: 3M / 6M / 9M / 12M).
We intend for our products to weather all of life’s many seasons with you, and while our products can be left in extreme heat or cold for a short period of time, without affecting their efficacy, they do get cold feet or become too hot to handle which may result in a slight change in product texture.
We have plenty of new formulas to share. To be the first in the know, simply join our mailing list and receive the latest updates.
Your satisfaction is our top priority. If you are not completely contented with our products within 30 days of you placing the order, please send an e-mail to firstname.lastname@example.org. We endeavor to be in touch within 3 business days. Simply return the unused product, and we will be happy to refund you the full amount of your purchase, excluding shipping and any discount applied.
Please contact us at email@example.com with your order number and we will endeavor to offer you assistance within 1 working day.
Your card will be charged once the order has been accepted and processed.
We accept all major credit cards and PayPal.
That is an affirmative yes. After checking out, simply email us at firstname.lastname@example.org with your request, together with the order number. If you have a personalised message for the recipient of the gift, please indicate it in your request.
Please contact us at email@example.com as soon as possible, with your order number, if you would like to cancel or modify your order. We usually process orders as soon as we receive them but we’ll try our best to fulfill your request.
You will receive a confirmation email once your order has been placed. We’ll send you a second email with the tracking information once your order has been shipped. If you have any further questions regarding your order, please contact us at firstname.lastname@example.org
Simply apply your promo code during checkout. Please note that all Ameōn promo codes cannot be used in conjunction with one another and only one promo code can be used at any one time.*
*Offers that are advertised on our website without a promo code will be automatically applied at checkout. In this instance, separate promo codes can be used in conjunction with the aforementioned advertised offers.
You can add the items into your cart and checkout as usual. Kindly note that you must select the “preorder” payment method for your order to be processed. A representative will be in touch with you regarding payment when the product(s) is/are ready for fulfillment.
Our AMEŌN PRO discount program gives eligible members an industry discount on all Ameon brand products and services and exclusive access to the amazing world of AMEŌN. Currently available to industry professionals and students including but not limited to aestheticians, makeup artists, dermatologists, skin care specialists, creative professionals and more. AMEŌN PRO is designed to make the life of those working in all areas of the skin care and beauty industry filled with radiance, joy and care.
You must submit the documents to qualify for one of two levels of membership. The list of documents and the download location is here.
Your benefits as a PRO member will include:
• Product Discounts
• Exclusive Content
• Access to Ameon Events.
• Discounts on products and services offered at our retail location.
• Free shipping on orders over $55
You will be notified via email about the status of your application within 14 days of your submission. If your application is not approved, clarification will be given via email and you can reapply at any time.
Your PRO discount is exclusive to ameonskin.com and our physical retail location at 45 Rockefeller Plaza, New York, NY 10111 (Equinox Building - 3rd Fl)
The discount will apply to all AMEŌN products online and in-store. Additionally, your PRO discount will apply to services offered at our physical retail location.
Your PRO discount will be automatically displayed on all pages of the website for each product as soon as you log in to your AMEŌN PRO account. You will see the new discounted price from participating in AMEŌN PRO reflected in your cart.
The discount is non-transferable. Your AMEŌN PRO discount is linked directly to your name, email address, billing address, and legal US photo ID. AMEŌN reserves the right to revoke any PRO membership if we suspect that it is being used by non-approved users.
For in-store purchases, friends & family are able to use your PRO-discount on products and services offered. For services, Please call ahead to schedule.
No limits! You can purchase as many of each product as you require. For wholesale please inquire at email@example.com
At this time, AMEŌN PRO is only available in the United States (excluding US Territories)
Please reach out to firstname.lastname@example.org for all questions regarding a change in your PRO account information.
Yes, we offer free ground shipping on all orders over $100.00. PRO members receive free shipping on orders over $55.
You must be logged into your account using the same email address you used when you applied for your PRO membership. Please email email@example.com for further assistance if necessary.
For questions about ordering and delivery, you can contact firstname.lastname@example.org
For further inquiries or concerns, please email email@example.com and you will receive a response from the AMEŌN PRO team within 1–2 business days.
The Salon Project 45 Rockefeller Plaza 3rd Floor Inside Equinox Rockefeller Center New York, NY 10111 409.454.5158